Princess Giselle (Amy Adams) lives in the blissful cartoon world of Andalasia, where magical beings frolic freely and musical interludes punctuate every interaction. Though Princess Giselle is currently engaged to be married to the handsome Prince Edward (James Marsden), her fate takes a turn for the worse when the villainous Queen Narissa (Susan Sarandon) banishes her to the unforgiving metropolis of New York City. As the cruelty of the big city soon begins to wear down the fairy-tale exterior of the once carefree princess, the frightened Giselle soon finds herself falling for a friendly but flawed divorce lawyer (Patrick Dempsey) whose kind compassion has helped her to survive in this strange and dangerous new world.